Refund & Returns Policy
This policy outlines the terms applicable to purchases of market research reports, subscriptions, consulting related services and other digital products offered through the Radial Insights website. By purchasing products or services from Radial Insights, you agree to the terms described in this policy.
Entity and Scope
Radial Insights is a research and consulting brand owned and operated by Douglas Insights, Inc. Throughout this Refund and Returns Policy, the terms "Radial Insights," "we," "us," and "our" refer to Douglas Insights, Inc. operating under the Radial Insights brand, unless otherwise stated. By purchasing products or services from Radial Insights, you agree to the terms described in this policy.
Nature of Products and Services
Radial Insights, operated by Douglas Insights, Inc., primarily provides digital market research reports, industry analysis, business intelligence content, forecasts, analytics, customized research services and consulting oriented research support. As most products delivered are digital and intellectual in nature, traditional physical return processes generally do not apply. Once digital content has been delivered, downloaded, accessed or shared with the customer, it may not be eligible for return.
Refund Eligibility
Refund requests may be considered only under limited circumstances:
Duplicate Payments
Where a transaction has been processed more than once in error, resulting in a duplicate charge for the same product or service.
Incorrect Transaction Processing
Where a technical error on our systems has resulted in an incorrect charge being processed.
Failure to Deliver
Where purchased reports or services have not been delivered due to a technical issue attributable to our systems, not including delivery issues caused by incorrect customer provided contact details or spam filtering.
Exceptional Circumstances
Situations reviewed at the sole discretion of Douglas Insights, Inc. where a genuine case for refund exists outside the circumstances listed above. Approval is not guaranteed.
Non-Refundable Situations
Refunds will generally not be provided in the following circumstances:
- ✕Change of mind after purchase
- ✕Lack of usage of purchased reports
- ✕Business or investment decisions based on report findings
- ✕User misunderstanding of report scope or coverage
- ✕Downloaded, accessed or delivered digital reports
- ✕Customized or client specific research services
- ✕Subscription periods already utilized
- ✕Delays caused by third party payment providers or customer side technical issues
Customized Research Services
Payments made for customized research projects, consulting related services or client specific deliverables are generally non-refundable once work has commenced. Any exceptions shall be governed by separate written agreements between Douglas Insights, Inc. and the client established prior to project commencement.
Report Delivery
Customers are responsible for providing accurate contact and delivery information at the time of purchase. Douglas Insights, Inc. shall not be responsible for delivery issues caused by incorrect email addresses provided by the customer, spam or junk mail filtering on customer side systems, customer side system restrictions, or network or internet issues outside our control.
Refund Request Process
To request a refund review, customers should contact Douglas Insights, Inc. through the Radial Insights Contact page with the following information: order details and reference number, payment confirmation, a clear description of the issue, and any supporting documentation where applicable. Refund requests should generally be submitted within a reasonable period after the transaction date.
How to Submit
Contact us at sales@radialinsights.com or through the Contact Page with your order reference, payment confirmation and a description of the issue. Our team will review your request and respond during standard business hours.
Processing of Approved Refunds
If a refund is approved by Douglas Insights, Inc., refunds may be processed through the original payment method where feasible, processing timelines may vary depending on payment providers and financial institutions, typically 5 to 14 business days, and applicable transaction fees or administrative charges may be deducted where permitted under the original payment terms.
Cancellation Policy and Policy Updates
Orders for standard digital reports may not be cancellable once processing or delivery has started. Customized research projects or consulting engagements may be subject to separate cancellation terms defined in project agreements established at the time of engagement. Douglas Insights, Inc. reserves the right to update or modify this policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date.
Questions About Refunds?
For any questions regarding this Refund and Returns Policy, contact Douglas Insights, Inc. through the Radial Insights Contact Page or email sales@radialinsights.com.